Legal
Returns Policy
Product promise: Checkout is a one-time payment for the program length you select. There is no membership and no automatic renewal. You receive a 100% refund if you do not qualify or change your mind before your medication ships. After shipment, refunds are not available.
Our weight-management cash-pay programs typically include medical intake, a consultation with a licensed provider, and — when prescribed — shipment of medication to the address you provide. Refund eligibility follows the product promise below.
1. One-time payment (no subscription)
- Purchases through FancyMeds for these programs are charged once at checkout for the program length you select.
- FancyMeds does not enroll you in automatic renewals, memberships, or recurring billing cycles for these programs.
- There is no three-month minimum subscription, no mid-cycle subscription cancellation fee, and no administrative fee for canceling a renewal that does not exist.
- If you want another fill later, you place a new one-time order when you are ready.
2. Full refund before medication ships
- Before shipment: If you cancel, are found ineligible, or change your mind at any point before your medication ships — including during medical intake, provider review, or pharmacy preparation — you are eligible for a 100% refund of the one-time purchase price paid for that order.
- A prescription being prepared or submitted to the pharmacy does not by itself end refund eligibility. The cutoff is shipment of medication.
- There is no separate non-refundable consultation fee that reduces a pre-shipment refund for these cash-pay programs.
- Approved refunds are typically processed within 5–7 business days; your bank may take additional time to post the credit.
3. After medication ships
- Once a shipment of medication has been made, refunds are not available for that order.
- If you have questions about a delivered order, contact [email protected].
4. Shipping address
- It is your responsibility to provide a correct shipping address at checkout and to keep your account ship-to up to date before an order ships.
- If we are notified in time, we will make reasonable efforts to update the address before dispatch.
- Refunds are not available solely because a shipment went to an incorrect address that you provided, once that shipment has already been made.
- If a reshipment is needed because of an address error after the original shipment, FancyMeds will discuss options with you. There is no automatic flat reshipment penalty and no requirement that you complete a multi-month subscription cycle — these programs are one-time purchases.
5. Questions
If you have any questions or need further clarification, please reach out to our support team at [email protected].